You guys are my haulers for life!

When I recently needed to move Shaboom, a Westsail 32, from Florida to D.C., I contacted local haulers for quotes. Few fit my budget and time restraints. I went online and searched a bit more but what I found was that despite grand customer service advertising most had lots of fine print about scheduling, pickups, drop offs, etc. I’ve had boats moved long distances before and I knew it didn’t have to be that difficult.

Through a stroke of luck I came across Lt.Col .Bob Queen and Boats Express/Specialty Shipping. Gone were the caveats that made me feel like I was doing the hauler a favor!  Bob simply asked when I wanted it picked up and where I wanted it delivered!  I waited for the other shoe to drop, but it never happened.  I signed up and Bob made the arrangements.  As the pickup date crept closer, there was a glitch in the hauler’s schedule that made the original haul date unworkable.  The new date meant that I would be on the hook for additional storage costs in Florida.  Instead of getting the expected shrug, Bob offered to rework the estimate to minimize the impact to my wallet.

When Shaboom arrived at her new home she was just as I’d left her in Florida. The driver did a great job in transporting her up.  I couldn’t help notice that the radome bracket was taped on two of the four mounting bolts, which wasn’t the way I’d left it when I’d prepped the mast for shipping.  Apparently, they had worked loose during the run.  The driver told me he knew from experience that problems could arise if it had been left that way, so he took the time to remedy the situation. He could have just as easily carried the mast as it was with no thought to something as detailed as that.

I highly recommend Boats Express for any hauling needs.   And, if you’re fortunate enough to get the Colonel on the line, don’t let him go!

Pat Tilson

I want to thank you for your assistance in having our company boat shipped from Florida to New Jersey. Because of having such a wonderful experience with you and your company last year we had no hesitation to utilize your company again this year.  When I contacted you this year at the end of April to have the boat moved I expressed that we would like it by Memorial Day Weekend and you delivered!  I can’t thank you enough for your quick responses to my phone calls and emails and the promptness of your service.  We will defiantly use you again in the future.

You treated me very well when you moved my boat so as far as I am concerned you deserve the promotion and you deserve my recommendations to others!

Congratulations!

Kim Bottles

Bob, Sara and I want to thank you and your driver for delivering our boat to us.  Everything went great, even with our changes in pick up dates.  We have really been enjoying it a lot this summer.

Thank you Bob, I was working on behalf of a Hospital Move, for Bonner's General Hospital, Sandpoint,ID.  I submitted all that you sent, except I enclosed 2 pages of your references (not all 6) as I had to fax this, first thing this morning.  I was awarded the Hospital relocation, for the household goods.  The shipper (customer) will be in charge of the boat shipping, herself.  So, she will contact you, and her name is Diane Ross and you may be hearing from her husband, and his name is Ray.

I appreciate your prompt reply to me, and the fact that you spelled out the process and the expectations.  I am printing out all of the information you gave me, and I am putting it in a folder for any future clients with large boats.

Again, thanks and I will not be  in charge of the boat portion of this move, but hopefully brought you a new customer.

And, if you have a customer that is thinking about relocating, I hope you feel free to give me a referral as well,(as you can see I go the extra mile - even when there is no $$ for me in it) as I represent North American Van Lines and can move anyone anywhere.

Kim Bottles